Sales Policy for Naturehato Bonsai Shop

Effective Date: January 3, 2025

At Naturehato Bonsai Shop, we strive to offer high-quality bonsai trees and related products to enhance your gardening experience. This Sales Policy outlines the terms and conditions under which we sell our products, including order processing, payment, shipping, and customer responsibilities. By purchasing from our website, naturehato.com, you agree to the terms set forth in this policy.

1. Product Availability

We make every effort to ensure that the products listed on our website are in stock and available for purchase. However, due to the nature of our business, availability may fluctuate based on seasonality, demand, and other factors. If an item is out of stock or unavailable, we will notify you promptly and offer a suitable alternative or refund.

  • Product Descriptions:
    We take great care in providing accurate descriptions, images, and specifications of all products listed on our website. However, due to differences in monitor settings and natural variations in plants, the appearance of items may differ slightly from what is shown.

  • Product Substitutions:
    In rare cases where a product is unavailable, we may contact you to suggest a similar product as a substitution. If you do not wish to proceed with the suggested substitution, you can choose to cancel the order and receive a full refund.

2. Order Processing

  • Order Confirmation:
    After placing an order on our website, you will receive an order confirmation email that includes the details of your purchase. Please verify that the information is correct. If you notice any discrepancies, contact us immediately at info@naturehato.com.

  • Payment Authorization:
    Orders are processed only once payment has been successfully authorized and received. We accept a variety of payment methods, including credit cards, debit cards, and other secure payment gateways. Payments are processed through secure third-party systems to ensure the safety of your financial information.

  • Order Modifications and Cancellations:
    If you need to make changes to your order or cancel it, please contact us as soon as possible. We can modify or cancel an order only if it has not yet been processed or shipped. Once the order has been shipped, changes or cancellations cannot be made.

3. Pricing and Taxes

  • Product Pricing:
    All prices listed on naturehato.com are in U.S. dollars and are subject to change without notice. Prices include the cost of the product but do not include shipping fees, taxes, or any other additional charges that may apply.

  • Sales Tax:
    Sales tax will be applied to your order based on the laws of the state in which the order is being shipped. The applicable tax rate will be calculated at checkout.

  • Promotions and Discounts:
    We may offer promotions, discounts, or special deals from time to time. These discounts are subject to specific terms and conditions and may not be combined with other offers unless otherwise stated. All promotions are valid for a limited time and are subject to availability.

4. Shipping and Delivery

  • Shipping Methods:
    We offer several shipping options to deliver your products in a timely and cost-effective manner. Shipping methods and delivery times are calculated based on your location and the size/weight of the order. Shipping fees will be added at checkout.

  • Shipping Restrictions:
    We currently only ship to addresses within the United States. For international orders, please contact our customer service team at info@naturehato.com to discuss shipping options.

  • Order Fulfillment and Tracking:
    Once your order is processed, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for your tracking information to be updated after shipment.

  • Delivery Times:
    Delivery times vary based on the shipping method chosen and your location. We make every effort to fulfill orders promptly; however, delays due to factors such as weather, carrier issues, or high demand may occur.

  • Shipping Damage:
    If your order arrives damaged, please contact us immediately at info@naturehato.com or call us at (605) 842-1426. We will assist you in processing a claim with the carrier and arrange for a replacement or refund.

5. Customer Responsibility

  • Shipping Address Accuracy:
    It is your responsibility to provide an accurate and complete shipping address. Naturehato Bonsai Shop is not responsible for any delays, lost shipments, or additional fees resulting from incorrect address information provided by the customer.

  • Accepting Deliveries:
    You are responsible for ensuring that someone is available to accept the delivery of your order. If an order is returned to us due to unsuccessful delivery, we will contact you to arrange re-shipment, and additional shipping fees may apply.

6. Returns and Refunds

For details about our return and refund procedures, please refer to our Refund and Return Policy.

  • Return Eligibility:
    You may return products within 14 days of receiving your order, provided the item is in its original condition and packaging. Some items may be non-returnable, such as plants that have been damaged after delivery or custom orders. For more information, please visit our full Return and Refund Policy.

  • Refund Process:
    If your return is approved, your refund will be processed to the original payment method within 7-10 business days, depending on your card issuer’s policies. Please note that shipping fees are non-refundable unless the item was damaged or incorrect.

7. Limitation of Liability

Naturehato Bonsai Shop is not responsible for any direct, indirect, incidental, special, or consequential damages resulting from your purchase or use of our products, including any injury or damage caused by improper care of bonsai or other plants. By purchasing our products, you agree to use them responsibly and understand the care requirements for each plant.

8. Changes to Sales Policy

We reserve the right to update, modify, or amend this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns regarding this Sales Policy, or if you need assistance with your order, please contact us:

Naturehato Bonsai Shop
Street: 517 Jefferson St Winner, South Dakota
Phone number: (605) 842-1426
Email: info@naturehato.com
Website: naturehato.com

By placing an order with Naturehato Bonsai Shop, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Sales Policy.

Thank you for choosing Naturehato Bonsai Shop! We look forward to serving you.