Payment Policy

Effective Date: January 3, 2025

Naturehato Bonsai Shop is committed to offering secure and convenient payment options for your shopping experience. Please read the following payment policy to understand our accepted payment methods, billing process, and refund guidelines.

1. Accepted Payment Methods

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payments via your PayPal account
  • Digital Wallets: Google Pay, Apple Pay (where available)

2. Payment Security

  • All transactions are processed securely using SSL (Secure Socket Layer) encryption to protect your payment and personal information.
  • We do not store sensitive payment details on our servers.

3. Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. Please review it carefully and contact us immediately if there are any discrepancies.

4. Refunds and Cancellations

  • Refunds are processed within 7–10 business days after approval. Refunds will be credited to the original payment method.
  • Orders can be canceled before shipment. Please contact our customer service team as soon as possible if you wish to cancel your order. Once shipped, orders cannot be canceled but may be eligible for return (refer to our Return Policy for more details).