Terms and Conditions for Naturehato Bonsai Shop

Effective Date: January 3, 2025

Welcome to Naturehato Bonsai Shop! These Terms and Conditions (“Terms”) govern your use of our website, naturehato.com, and the purchase of products from us. By accessing and using our website or making a purchase, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase products from us.

1. General Information

Naturehato Bonsai Shop is operated by Naturehato LLC, located at 517 Jefferson St, Winner, South Dakota. All sales, services, and interactions on the website are subject to these Terms and Conditions.

2. Use of the Website

  • Eligibility:
    By using our website, you confirm that you are at least 18 years old or have obtained parental consent to make purchases. You must have the legal capacity to enter into binding contracts to use our services.

  • Account Responsibility:
    If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately if you suspect any unauthorized use of your account.

  • Prohibited Use:
    You agree not to use our website for any unlawful or prohibited activities, including but not limited to:

    • Attempting to access or modify data without authorization
    • Using the website to send harmful or offensive content
    • Engaging in activities that may interfere with the website’s functionality

3. Product Information and Availability

  • Product Descriptions:
    We make every effort to provide accurate descriptions, images, and specifications for all products. However, the appearance of products may differ slightly from the images shown due to lighting, monitor settings, or natural variations in plants.

  • Product Availability:
    While we strive to ensure that products listed on our website are in stock, availability may vary due to demand, seasonality, and other factors. If an item becomes unavailable after your order is placed, we will notify you promptly and offer a suitable alternative or a refund.

  • Pricing:
    All prices listed on naturehato.com are in U.S. dollars and are subject to change without notice. Prices do not include shipping, taxes, or any additional fees unless specified at checkout.

  • Sales Tax:
    Sales tax will be applied to orders based on the laws of the state where the product is being shipped. The applicable sales tax will be calculated at checkout.

4. Ordering and Payment

  • Order Process:
    To place an order, you must follow the steps outlined on our website. After completing your purchase, you will receive an order confirmation email. Please review your order details and contact us if there are any discrepancies.

  • Payment Methods:
    We accept payments via credit cards, debit cards, and secure third-party payment gateways. You agree to provide accurate payment information and authorize us to process the payment for your order.

  • Order Cancellation:
    Once an order is placed, it cannot be canceled unless it has not been processed or shipped. If you need to modify or cancel an order, please contact us immediately at info@naturehato.com. Once the order has been shipped, you will need to follow our Refund and Return Policy.

5. Shipping and Delivery

  • Shipping Methods:
    We offer various shipping options based on your location and the size of your order. Shipping costs are calculated at checkout. We ship orders to addresses within the United States.

  • Delivery Times:
    Delivery times depend on the shipping method and your location. We aim to process orders promptly, but please allow extra time for delivery during busy periods or due to external factors like weather or carrier delays.

  • Shipping Damages:
    If your order is damaged during shipment, please contact us immediately with photos of the damage. We will assist you in processing a claim with the shipping carrier and provide a replacement or refund based on the situation.

6. Returns and Refunds

  • Return Policy:
    For information on returns and exchanges, please refer to our Refund and Return Policy. You may return eligible products within 14 days of receipt, provided they are in original, unused condition and include all packaging.

  • Refund Process:
    Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to a defect or error on our part.

7. Limitation of Liability

Naturehato Bonsai Shop is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including, but not limited to, any damage caused by improper care, handling, or placement of our products. Our liability is limited to the purchase price of the product you have bought.

8. Intellectual Property

  • Copyright:
    All content on our website, including text, graphics, images, logos, and product descriptions, is protected by copyright laws. You may not reproduce, distribute, or modify any content from naturehato.com without prior written consent.

  • Trademarks:
    The trademarks, logos, and service marks displayed on the website are the property of Naturehato Bonsai Shop or third parties. You may not use these marks without the express permission of the trademark owner.

9. Privacy and Data Protection

For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. All changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. By continuing to use our website after changes are made, you accept the updated Terms.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the state of South Dakota, United States. Any disputes arising out of or in connection with these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Naturehato Bonsai Shop
Street: 517 Jefferson St Winner, South Dakota
Phone number: (605) 842-1426
Email: info@naturehato.com
Website: naturehato.com

By using our website or making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Naturehato Bonsai Shop. We look forward to serving you!